Open a Ticket
Tell me what's breaking, threatening you, or falling behind.
As a solo operator I can't promise instant response to every client at every moment — and I won't pretend otherwise. Here's the honest triage structure I commit to instead.
SeverityExamplesResponse
Critical / EmergencyNetwork down, active security incident, backup/recovery failureAny hour, any day — immediate priority
UrgentSomething broken, business impacted but not stoppedSame business day
StandardQuestions, minor requests, planningWithin 1–2 business days